AI-powered technology and customer expectations are changing so rapidly, it can be difficult to know if you’re getting it right. Research states that 71% of consumers find impersonal experiences frustrating and 50% will now go elsewhere if a company fails to anticipate their needs.
How can you be sure you’re offering the experiences your customers really want? What technology could help you streamline your digital transformation and improve your CX? What’s needed to stay ahead of the competition?
To help your organization bridge the gap between what you need to do for your customers and what you need to do to keep your business competitive, our eBook 2019 CX Predictions: Unleashing AI’s True Potential outlines the top six trends that will impact AI-powered customer experience in the coming months, as outlined by industry analysts.
Get your copy today and ensure your organization is on a course for success.
- Six trends expected to impact customer experience – and how you can prepare
- What technology will offer the best bang for your buck
- How to use Alexa and Google Home in your customer interactions