Blend Chatbots and Agents for Better Experiences.
More and more companies are turning to chatbots to contain costs while handling an increasing volume of customer inquiries – but should they be used to automate every customer journey? Do human agents still have a place in customer service? Does automation have to come at the expense of your customer experience?
In this eBook, you’ll learn how to identify what customer journeys are ideal for chatbots, discover what journeys should ALWAYS be handled by human agents, and find out how to easily optimize your customer experience with the perfect blend of chatbots and human agents.
What you'll learn:
- What seamless blended experiences look like today
- Five common journeys that should always be handled by human agents
- 10 reasons why a blended experience is the best experience