The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

Imagine if every company you interacted with knew exactly what you wanted and automatically got it for you.

We are on the verge of a future just like that.

The Age of Intent is fundamentally changing the way customers interact with businesses. Expectations are now higher than ever, and customers will expect companies to anticipate their needs and deliver the experiences they want in the moment. Brands that can’t keep up will be left behind.

Buy your copy of The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience and find out exactly what’s needed to get ahead.


In his book, customer experience visionary P.V. Kannan will show you how companies are using AI-powered chatbots to deliver a superior customer experience. You’ll learn why selling through conversational commerce is especially challenging, smart speaker platforms are tantalizing but limited, and the best virtual agent systems work hand-in-hand with human support agents.

Pulitzer Prize-winning author Thomas L. Friedman states “I don't think people have fully grasped how profound it is that in the near future, people will expect to talk to machines…The ability of machines to anticipate human intent is about to become fast, free, easy for the company you’re interacting with, mobile, invisible, and ubiquitous. It is going to make the world flatter, faster, and smarter than ever before.”

About the Author
P.V. Kannan is co-founder and CEO of the standout customer experience technology firm [24] For more than 20 years, he’s been leading the revolution to make customer service easy and enjoyable for consumers. As a pioneer in customer experience, P.V.’s focus is providing the world’s leading organizations with the technology they need to attract and retain customers through personalized, predictive experiences.

Considered a thought leader in global customer service, he holds more than 30 patents, and has been featured in a number of books, including The World is Flat and That Used to Be Us, by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done, by Julian Birkinshaw.