7.ai Named Leading Intelligent Virtual Agent Vendor
Poor customer service costs businesses billions of dollars every year – are you losing out? Companies like yours are investing in intelligent virtual agents (IVA) to prevent loss, improve experiences, contain costs, and boost both customer and agent satisfaction. But not all IVAs are created equal. Today’s intelligent virtual agents offer capabilities that legacy systems can’t compete with – if you’re still forcing customers to deal with your outdated IVA, it’s time to upgrade.
This report, Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21 evaluates the top IVA solutions on the market – download your copy and see why Ovum considers 7 AIVA a leading choice for enterprises.