You want to provide an engaging self-service experience that provides the same CSAT and NPS as human interactions. Enter virtual assistants. Virtual customer assistants, powered by conversational AI, enable organizations reduce employee workload and quickly resolve customer queries. Done right, virtual customer assistants free your agents to focus on the most critical and high-value tasks.
Technologies such as machine learning (ML) and natural language processing (NLP) have greatly improved, increasing the cost-effectiveness of virtual customer assistant solutions. These solutions support regional languages, enabling global clients to communicate more effectively.
Download the Quadrant Knowledge Solutions SPARK Matrix report to learn more about why virtual assistants are here to stay, and why 7.ai™ is a leader.