Companies invest billions in self-service models to better handle rising volumes across a growing number of channels, but many customers still end up on the phone.
Speaking to a live agent is often the last thing today’s digitally savvy customer wants, yet it remains a critical link in the customer experience chain.
Forward-looking organizations and leaders in customer experience are looking for ways to update voice calls and bring them into the digital age.
By linking voice calls to consumer data and augmenting them with rich, visual, interactive content, organizations increase sales conversions, drive higher call rates and reduce call handle times.
Find out how digitizing voice support benefits both the company and the customers.