Your Chatbots Need Human Agents, and Vice Versa
Think that chatbots will completely replace human agents? Not so fast. When it comes to great customer service, companies need both. Chatbots are more efficient and effective than ever at helping customers solve their issues quickly and easily, but agents continue to play a key role in customer engagement. Chatbots are only as good as the data they have, and they rely on your best agents to teach themselves through machine learning.
You'll learn how:
- Humans help chatbots learn.
- Chatbots help human agents deliver a great customer experience.
- The chatbot/human synergy drives customer satisfaction and cost savings.