A truly disruptive solution leverages data and insights to orchestrate seamless journeys, manage business outcomes, and have an impact on the cost and experience bottom lines.
 
 

While traditional objectives of cost optimization and resource or skill gap mitigation still top the list, the BPO services market is now poised to disrupt itself with insights-driven operations and unique capabilities for tech-led consulting and transformation.

Customer experience (CX) and customer service leaders should use this report to:

  • Understand the value they can expect from a BPO service provider
  • Learn how data and technology competencies enhance the role of BPO service providers
  • Investigate options based on size, market focus, and capability by business scenario