According to research firm Gartner, companies deploying chatbots have seen their call, chat, and email volumes drop by 70 percent and their customer satisfaction scores soar.
 
 

With social media and countless devices connecting consumers with brands, the consumer is far more in control of their customer experience.

To serve more channels and offer more customer-centric interactions, businesses are leveraging chatbots to contain the costs of handling the growing volume of inquiries, while improving the quality of those points of contact.

Early adaptors have learnt it is important to identify which customer journey is ideal for a chatbot to handle, and which require human agents—creating the perfect mix of the two and a seamless, blended experience for their customers.

Learn how your business can benefit from an AI-powered blended CX.