“The next generation of customer engagement platform, [24]7.ai AIVA is an industry-leading virtual agent that personalizes effective customer service.” - Opus Research


Intelligent virtual assistants are a key component and priority in many organizations’ customer service strategy. It needs to be, in order to respond to rapidly evolving technology and customer demands.

Decision makers are challenged to find the right virtual assistant to meet their organization’s goals.

As virtual agents are now mainstream, the relevant decision criteria differ significantly from when early adopters simply focused on innovation. Investing in an AI-powered virtual assistant needs to be an informed decision.

Read Opus Research’s most comprehensive assessment of today’s leading providers of natural language processing, machine learning, AI and analytics that power automated virtual agents and digital self-service solutions.