Look Under the Hood of a Smart Chatbot
It takes more than artificial intelligence to make a smart chatbot as effective as your best human agent. In fact, there are key technology components that every enterprise chatbot should have to meet your business needs and your customers’ demands:
- Natural Language Processing and Conversation Automation.
- Intent Prediction.
- Content Personalization.
Download our new infographic, “Dissecting a Smart Chatbot,” to discover how these capabilities combine to deliver great customer experiences while cutting your contact center costs.