“Chatbots can rapidly respond to large volumes of customers simultaneously, shrinking the strain on human agents and, in some cases, can reduce cost-to-serve by as much as 30 percent.” - Deloitte
 
 

Customers today do not give companies that fall short of their ever-growing expectations much opportunity to change their minds - they go elsewhere.

Leading organizations are turning to chatbots to resolve customer issues faster as well as empower the customer to control their own experience. When used correctly, chatbots can transform the customer experience while reducing costs.

When improperly deployed, chatbots are an expensive, customer experience-crushing distraction.

Avoid the pitfalls: Discover the key lessons learned by CX experts at 3 very different organizations experimenting with chatbots.