Integrating AI-HI workflows is essential, allowing agents to leverage AI while customers benefit from human inputs for complex interactions.
 
 

Today’s customers use multiple channels for service or requests, requiring businesses to deliver relevant customer-centric support at every touchpoint.

In this report, you’ll find out how Wayfair, Floor & Decor, and [24]7.ai:

  • Determine the right mix of self-service and live agents for cost-effective CX success
  • Deliver consistent, branded experiences—no matter the communication channel
  • Choose the right technology mix and manage the CX journey with precision
  • Build successful CX partnerships to deliver measurable results