The Business Process Outsourcing (BPO) landscape is rapidly changing. A new breed of vendors are emerging and moving away from traditional time-and-effort engagements to newer outcome-oriented engagements powered by insights.
In Q4 2020, 7.ai was evaluated against 12 vendors in 21 criteria. This report by Forrester® examines four lessons from their assessment of these insights-driven BPO vendors. These lessons include:
- Insights as a service emerging as a distinct BPO line of business
- Cohesive insights-driven offerings are becoming productized
- Vertical-specific insights-driven services create specialization and scale
- Monetizing insights-driven BPO services secure credibility
Download the report to see why enabling future-fit, value-based services from your BPO is key to success.