Contact centers have a variety issues that result in poor performance and high operating costs. When looked at closely, these problems share one root cause: poor knowledge management tools. Agents are using cumbersome legacy systems.
Incorporating virtual agents into the contact center strategy can solve this problem and can create a chain reaction across the contact center that improves everything from agent handling time to operating costs.
Added benefits include agent morale increases and turnover rates fall as agents focus on delivering higher value assistance, as well as upselling and cross-selling.
Discover how a virtual assistant can be an essential part of your contact center strategic plan.