Intelligent chatbots can operate in real time and predict customer intentions—offering specific help when they detect that a customer may need assistance.
 
 

The term “chatbot” is used for a broad range of conversational interfaces—with wildly varying capabilities. At their simplest, chatbots are designed to give users an entertaining experience. The stakes are relatively low.

For most businesses, the chatbot is a means to transform their customer experiences, and the stakes are higher. Chatbots must be more intelligent, able to interact with customers to resolve issues, conduct transactions, and answer questions to the customer’s satisfaction.

An intelligent chatbot takes customer engagement to another level, proactively predicting intent, understanding context, and personalizing the experience.

Discover the difference between simple vs. intelligent chatbots.