“Augmenting basic IVRs with the latest technologies creates a new category of self-service platform: conversational voice response (CVR).” - Opus Research
 
 

With more than 2.5 billion smartphones in use globally, and smart speakers in 50 million homes, many consumers now initiate voice-first conversations before considering other channels.

A conversational voice response (CVR) provides the best aspects of IVR systems into omnichannel conversations. And it uses the latest technology to overcome the challenges of high customer volumes.

Learn how you can leverage CVR to build a conversational customer experience that anticipates, recognizes, and responds to each customer’s intent in a voice that is consistent with your brand’s image and tone.