A few years ago, core technologies such as natural language processing (NLP) and dialog design were considered risky. The COVID-19 pandemic accelerated their evolution to the mainstream as a surge in both online and voice-based commerce coincided with the sudden rise of a work-from-home (WFH) customer care workforce. Many companies were delighted—and not a little surprised—to find their customers often preferred to shop and resolve issues through automated virtual assistants.
Call it digital transformation. Call it competitive necessity. Whatever you call it, Intelligent Assistants are central to your efforts to enhance the customer experience, boost agent productivity, and reduce costs across all digital channels.
Go with a Leader.
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