“What feels like a new phenomenon for many enterprises is old hat to Contact Center administrators. One could say that, given high historic attrition rates, Contact Centers have been meeting TGR head-on for decades.”
 
 

Five Ways Contact Centers Mitigate TGR’s Impact.

The Great Resignation (aka “Reshuffling”) phenomenon has required companies in all verticals to recalibrate their approach to supporting and empowering their employees. However, this phenomenon is nothing new to the contact center.

In this whitepaper, in partnership with Opus Research, you will learn:

  • Five key ways contact centers successfully combine automation, conversational intelligence and more to improve agent productivity and satisfaction.
  • Key takeaways from Opus Research 2022 Enterprise Intelligent Assistant survey findings

The fact remains that the more interesting the work, the more satisfied the agent – and the happier the customer. Download the whitepaper today and propel your business into the future.