“Business success requires a laser-like focus on CX. And bridging the digital divide is mandatory.”


Managed CX: Your Turnkey Path to Digital Transformation

Business success today requires a laser-like focus on customer experience (CX) and, given the sea change in customers’ online behaviors, for many companies that will require a digital transformation. It’s a daunting prospect: Companies may have to invest deeply in technical and personnel resources to completely overhaul the existing CX infrastructure—or even create a CX operation from scratch.

Yet, honestly, bridging the CX digital divide is no longer optional.

If you’d rather listen than read, you can join Derek Top, Research Director, and Dan Miller, Lead Analyst and Founder, Opus Research; and Cory Good, SVP, Digital Transformation Strategy, [24]7.ai, as they discuss the report’s findings in the Managed Customer Engagement—A Disruptive Way Forward for CX webinar.