“ … chatbot deployments are already reaping enormous benefits—customer voice calls, agent chats, and email exchanges decline by as much as 70 percent while watching their customer satisfaction scores soar.” - Gartner
 
 

A great chatbot, virtual assistant, or virtual customer assistant can provide enormous benefits to you and the customer.

Today, chatbots are smarter and more capable, giving their employers not just more information about the customer, but enriched customer journeys. This is why more businesses are looking to utilize them.

Yet not every chatbot is created equal, and one way to fail, when adding a chatbot to your customer experience, would be to invest too quickly and uninformed.

It’s crucial you ask the right questions during the RFP process to ensure the chatbot solution you select meets your needs. But what are the right questions?

Find out what you need to ask.