“This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Customer service operations pros can use this review to select the right partner for their pre- and post-purchase customer engagement needs.” - Forrester

 
 

Amidst rapid technology and business change, customer service models are quickly evolving to meet the rising expectations of empowered customers.

Businesses are investing in digital-first customer service solutions. The best incorporate innovative features that take the customer experience to the next level using:

  • Journey analysis
  • Intent predictions for personalized experiences
  • Automation and conversational AI
  • Messaging adoption
  • Agent productivity tools
  • Insights and analytics

Read Forrester’s report to understand the impact of these capabilities and which suppliers can take you into a new era of CX.