As a customer service leader, you want to shape your business’ approach to adopting a range of contributing technologies that help accelerate performance in customer service.
In this Forrester Tech Tide™ report, you will learn these key takeaways:
- Digital channels continue to mature and expand
- Automation and AI infuse customer service applications
- Workhorse technologies persist — and overlap
Download this report to see an analysis of the maturity and business value of 20 technology categories that support customer service and how your current vendors match up.