Learn how Forrester frames the cost/benefit analysis of upgraded CX technology with [24]7.ai.


Learn How Analysts Measure the ROI of AI in Customer Service Automation

[24]7.ai commissioned Forrester Consulting to conduct a Total Economic ImpactTM study on the expected return on investment for enterprises using our customer experience (CX) platform to leverage digital and voice automation—optimized with AI.

Here’s the analysis:

  • Large enterprises expect payback in as little as six months.
  • Agents advised by AI significantly speed up quality resolutions, which leads to higher customer satisfaction.
  • AI-enhanced automation saves enterprises millions of dollars a year.