7.ai commissioned Forrester Consulting to conduct a Total Economic ImpactTM study on the expected return on investment for enterprises using our customer experience (CX) platform to leverage digital and voice automation—optimized with AI.
Here’s the analysis:
- Large enterprises expect payback in as little as six months.
- Agents advised by AI significantly speed up quality resolutions, which leads to higher customer satisfaction.
- AI-enhanced automation saves enterprises millions of dollars a year.