Undertaking a CX transformation initiative doesn’t have to be overwhelming. This guide breaks it down into five areas:
1. Increasing web and digital presence
2. Automating journeys and increasing self-service
3. Making life easier for agents, too
5. Content adaptation
The right AI platform predicts what consumers are trying to do—not just basic intents, but multiturn conversations and multipart needs—dynamically delivers the just-right nugget of information at just the right time, renders relevant cards during automated voice and digital conversations and presents them to customers, and automatically adapts content for any messaging channel.