ARTICLE

Facing the CX Monster:

Why Customer Service Fumbles Handoffs

What’s Inside:

  • The main cause for bad customer service handoffs and the hidden impact they can have on your organization.
  • Four key success factors to measure how intelligent or “web-aware” your IVR system is.
  • Tips & tricks for digitizing your customer interactions that bury this customer service "monster" back in it's grave.

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