Gain A Better Understanding of Your Customers
In the old parable about the blind men and the elephant, each of their hands land on a different part of the elephant. This leads each to vastly different conclusions as to what they were touching. This story is all too real for companies trying to understand their customers.
7.ai’s CEO PV Kannan writes that, if you aren’t able to see a holistic picture of your customers across every touch point (social media, web, mobile, etc.), you’re coming to the wrong conclusions about what your customers want. Customer expectations continue to rise and missing the mark will have disastrous consequences.
Ready to start learning exactly what your customers want?
- The top mistakes companies are making when it comes to identifying
- How artificial intelligence has become the brain for understanding and interpreting your customers.
- Real world examples of companies that have gotten CX right.