Technology has transformed the way businesses and consumers connect, but it has not changed consumers’ expectations of the customer journey.
Online platforms offer convenience to both the customer and the business, but that is not enough. The new channel needs to make the customer feel heard and understood.
Conversational commerce replicates the two-way interactive experience customers crave, and the automation behind it allows company to achieve a volume of otherwise financially unattainable. It is giving companies the ability to gain greater engagement, lower costs, and higher profits.
Learn how you can use conversational commerce to create simple, elegant, and natural transactions that seamlessly blend AI and human agents to make customers feel validated and valued.