First Aired:
July 19, 2017 1.00-1.45pm AEDT / 11.00-11.45am SGT

[24]7 AIVA – Delivering Seamless Customer Service for Digital and Voice

Join our live webinar and learn how to:

  • Understand your customers’ intent.
  • Maintain continuity across digital channels to automate more customer interactions that are smarter and more accurate.
  • Optimize the digital experience and realize 30% more automation, 10% lesser AHT, and 10% higher first contact resolution.

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Digital transformation is disrupting every business and industry including customer service. Digital must provide more than just information – organizations want their digital assets to solve customer problems. However, research has shown that consumers are quick to abandon digital channels when they don't meet their needs. This results in over 68% of consumers picking up the phone to solve their inquiries.

[24]7 AIVA resolves the problems organizations are still experiencing due to automated customer interactions on self-service channels. [24]7 AIVA provides a frictionless customer experience with a highly intuitive, conversational design which makes it simple for consumers to solve their problems and get things done.

Meet Our Speaker

Vijai Shankar - Senior Director of Industry Marketing, [24]7.ai
Vijai brings more than 15 years of experience in enterprise software and his responsibilities include leading vertical marketing research, messaging, and go-to-market strategy. Prior to [24]7.ai, Vijai held senior marketing positions at Kony, Genesys, and VeriSign where he was responsible for product marketing, messaging, and go-to-market for strategic products and drove new customer acquisition programs in key verticals.

Jim Georgiou - Senior Director of Technical Product Marketing, [24]7.ai
Jim is a solution professional with 20 years of experience growing and introducing new products.  He’s previously held product marketing and management roles at Genesys, Avaya and Aspect Communications.