Did you know that over 80% of retailers have an eCommerce Platform (eCP) and many have already started to connect their eCP with their brick & mortar shopping experiences? Trends like click and connect, free pick-up in store, inventory visibility, intelligent in-store offers, and personalized promotions are quickly becoming the new norm.

Join us for this informative session during which our resident expert on retail CX trends, Kimberlee West, chats with Charles Dimov, Marketing Director at Order Dynamics, about these upcoming AI trends in the retail space.

Join us for our live webinar and learn:

  • The top retail trends for 2018 that can help inform your customer experience strategy
  • How to leverage data to drive revenue
  • How to apply chatbots, AI, big data, and predictive analytics to personalize customer shopping journeys

Meet Our Speakers

Kimberlee West - Product Marketing Manager, [24]7.ai
Kim has 8 years of experience in building insight and engagement strategies from her consulting and advisory background. As [24]7’s Product Marketing Manager, she provides trend analysis in the travel, hospitality, telecom, and consumer goods industries to help major brands achieve success in customer engagement.

Charles Dimov - Director of Marketing at OrderDynamics
Charles has 21+ years experience in Marketing, Sales and Management across various IT and Technology businesses. Previous roles include Chief of Staff, Director Product Marketing, and Director Sales. Charles has held roles in brand name firms like IBM, Ericsson, HP, ADP, and OrderDynamics.

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