CX technology is changing so rapidly, it can be difficult to keep up with the newest trends, your customer’s expectations, and keep ahead of your competition. If you’re curious as to what 2019 has in store for customer experience technology, join 7.ai on November 14th, and gain valuable insights on what’s happening in the CX market today - and where the experts see it going in 2019. Listen in on our guest speaker Ian Jacobs, Principal Analyst at Forrester Research, and Angela Sanfillipo, Sr. Director, Product Marketing at 7.ai as they discuss the future of customer experience technology in 2019.
What you’ll learn:
- Where to place your technology bets in 2019
- Adoption rates for AI based chatbots in the enterprise market
- What poor implementations of chatbots means for consumers
- Why messaging apps will dominate the channel for millennials
- How to utilize virtual personal assistants like Alexa and Google Home in your customer’s interactions
Meet Our Speakers
Ian Jacobs, Principal Analyst at Forrester Research
Ian centers his research on application development and delivery. He has expertise in CRM and call centers, with a focus on customer experience and agent experience. Ian is an award-winning columnist, is regularly quoted in major global publications, and is a frequent speaker at industry conferences. Ian is researching chat, agent productivity tools, and the new type of human agents needed to deliver customer experience.
Angela Sanfillipo, Sr. Director, Product Marketing at 7.ai
Angela is a highly accomplished and strategic marketing executive with a solid track record of defining cross-channel B2C and B2B marketing strategies for brands such as Panera Bread, Yankee Candle, Purell, ConAgraFoods, HP, CA, and Symantec.