October 31, 2017 8.30-9.15am PT | 11.30-12.15pm ET | 3.30-4.15pm GMT
This is a true story. It happened to a friend of a friend of mine… he picked up the phone …and there was no one there!
From call center broken telephone to endless website searches for a help button, many organizations provide terrible experiences that make customers run away screaming. This Halloween, join 7.ai as we share some unbelievable customer experiences that even the biggest, global brands often fall victim to.
Join our live webinar and learn:
- Tips and tricks to prevent scaring away customers.
- How to utilize latest technologies in AI, machine learning, and bots to optimize the customer experience.
- Simple steps your organization can take to increase CSAT and NPS.
Meet Our Speakers
Vijai Shankar - Senior Director of Industry Marketing, 7.ai
Vijai brings more than 15 years of experience in enterprise software and his responsibilities include leading vertical marketing research, messaging, and go-to-market strategy. Prior to 7.ai, Vijai held senior marketing positions at Kony, Genesys, and VeriSign where he was responsible for product marketing, messaging, and go-to-market for strategic products and drove new customer acquisition programs in key verticals.
Ryan East - Manager of Digital Content and Channels, 7.ai
Ryan brings more than 8 years of experience in enterprise software and oversees digital marketing content, promotion, and research. He has extensive experience in knowledge management, customer experience transformation, chatbots, and machine learning. He’s worked with top analysts around the globe to drive significant thought leadership in the customer experience space.