July 25, 2018 10.30-11.15am PT | 1.30-2.15pm ET | 6.30-7.15pm GMT
Show and Tell: Upgrade to the Voice Channel of the Future
Despite the surging popularity of digital channels, the phone – especially mobile – is still the preferred channel for customer service and support. But outdated phone systems mean that many voice channels are underdelivering on crucial contact center metrics. Callers aren’t going away, but their expectations are increasing, so it’s time to bring your contact center into the digital age.
Join us on Wednesday, July 25 at 1:30pm EST for an informative webinar where Sheila McGee-Smith, President and Principal Analyst at McGee-Smith Analytics, will explore how innovative voice technologies combined with digital channels are empowering contact center agents to deliver the customer experiences of 2018, and explain what tech upgrades you need to instantly modernize your call center and improve a number of key metrics.
- What tech investments must contact centers make today that will help them align with the needs and expectations of their customers
- How digital technologies can upgrade the voice channel to empower your agents to deliver exceptional customer experiences
- How combining voice with interactive visual display can improve both key metrics such as improved NPS and business outcomes for collections and sales conversions
MEET OUR SPEAKERS
Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and customer experience communications markets. Sheila serves as the Contact Center Track Chair for Enterprise Connect and is a frequent contributor to No Jitter and can be following on Twitter @mcgeesmith.
Aneta brings 10+ years of experience across the marketing mix driving thought leadership, messaging, and go-to market strategy in key verticals to her role as Director of Industry Marketing at 7.ai. Prior to 7.ai, Aneta held positions across a number of industries in product management, product marketing and communications, responsible for strategic product launches, go-to-market plans, and integrated marketing campaigns to engage and delight audiences.
Can’t make the live webinar? Register anyway, and we’ll send you a recording as soon as it’s available.