Nov 21, 2017 8.30-9.15am PT | 11.30-12.15pm ET | 4.30-5.15pm GMT
“Thank you for your patience….” or “We’re currently experiencing a higher than normal call volume…”. These are the automated responses that make your customers cringe. There is no escaping these responses even though your customers want to be serviced now.
More and more customers are going digital and are using text-based communications in their everyday lives. However, the toll-free number is still the dominant support channel. Consider digitizing your voice channel and offering the option to chat. Chat is available to customers using their smartphones and it can deliver contextually relevant, in-the-moment support to enhance customer experience and deliver business outcomes.
Join us for this webinar and learn how:
- Your company can move voice calls to chat.
- To enhance customer experiences while reducing cost.
- IVR2Chat accelerates your digital transformation.
Meet Our Speaker
Kimberlee West - Product Marketing Manager
Kim has 8 years of experience in building insight and engagement strategies from her consulting and advisory background. As 7.ai’s Product Marketing Manager, she provides trend analysis in the travel, hospitality, telecom, and consumer goods industries to help major brands achieve success in customer engagement.