Long before Skynet released the Terminator on our unsuspecting world, the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture. Despite us being many years away from that grim probability, current artificial intelligence (AI) developments have many practical uses in today’s world, especially when it comes to customer engagement.
With AI technology injected into chatbots, new doors have opened in customer service to provide companies with cost-effective ways to handle growing volumes of customer questions and transactions. Chatbots work alongside your human agents to provide a top-notch, optimised, cost-effective customer engagement strategy that will rocket your organisation to the forefront of today’s customer experience world.
Meet our Speakers:
Daniel Hong - Senior Director of Product Marketing Strategy at 7
Daniel has a wealth of experience in the customer experience industry. He was previously with Ovum Research, where he led their global Customer Experience & Interaction research and consulting practice and was responsible for the direction of contact center, self-service, and customer experience research. His work focused on analyzing strategies and practices for customer experience technologies across CRM, enterprise, social, mobile and ubiquitous computing environments.
David Lloyd - SVP Platform Solutions Group & Managing Director at 7
David Lloyd joined 7 in 2014, directing IntelliResponse during the integration period following the acquisition by 7. David was previously CTO/CIO with an early contactless payments company where he was brought on to transform the RFID payments solution from proprietary technologies while making it available as a set of open services.
Kathy Brown - Chief Data Scientist and Vice President of Speech Sciences at 7
Dr. Kathy Brown leads a global team in the development and deployment of next generation technologies in natural language and data-driven predictive interfaces. Dr. Brown has over 15 years of experience in the speech technology and data sciences industry.