With technology developments like chatbots and AI, banks have shifted their customer experience into high gear. Digital banking has provided new opportunities to improve customer engagement, in-branch productivity, and more. Look under the hood and see what’s ahead on the road to banking 2020.
Meet Our Speakers
Steven Freiberg is a board member of MasterCard and senior advisor to Boston Consulting Group. He was formerly CEO of ETrade and Co-Chairman/CEO of Citigroup's Global Consumer Group.
Vijai Shankar is a Senior Director of Industry Marketing at 7. Prior to 7, Vijai held senior marketing positions at Kony, Genesys, and VeriSign.