WEBINAR

First Aired: January 26, 2017 10.00-10.45am PT / 1.00-1.45pm ET

Replay: The Road to Banking 2020 – Will you be a Winner, Bystander, or Road Kill?

This webinar will discuss:

  • What key trends banks need to look at today to prepare themselves for the future.
  • How payments, digital loans, and gamification impact customer engagement.
  • How chatbots, AI, big data, and prediction can be applied to digital banking.

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With technology developments like chatbots and AI, banks have shifted their customer experience into high gear. Digital banking has provided new opportunities to improve customer engagement, in-branch productivity, and more. Look under the hood and see what’s ahead on the road to banking 2020.

Meet Our Speakers

Steven Freiberg is a board member of MasterCard and senior advisor to Boston Consulting Group. He was formerly CEO of ETrade and Co-Chairman/CEO of Citigroup's Global Consumer Group.

Vijai Shankar is a Senior Director of Industry Marketing at [24]7. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys, and VeriSign.

Vijai Shankar is a Senior Director of Industry Marketing at [24]7. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys, and VeriSign