December 5, 2017 8.30-9.15am PT | 11.30-12.15pm ET | 4.30-5.15pm GMT
Customer interactions have moved from voice to digital, opening the gates for technology like chatbots to provide a fast and accurate option for self-service.
While automated journeys can be huge time savers for customers, there are many journeys where agent assistance is still required. Understanding the right balance between agent and bot is crucial for businesses, and it all starts with a well-conceived and executed chat program.
Join our live webinar and learn:
- How to continuously improve and optimize chat program performance.
- How to leverage data insights to optimize chat KPIs like first contact resolution (FCR), sales conversion, and CSAT.
- Real-world examples of how contextual chat invites drive engagement.
Meet Our Speakers
Ramesh Kumar - Senior VP, Head of Customer Success & Digital Solutions, 7.ai
Backed with a robust experience in operations and delivery, Ramesh is responsible for customer relationships, new business opportunities, business development, and customer retention. Ramesh also oversees areas of the Global Customer Success portfolio.
Vijai Shankar - Senior Director of Industry Marketing, 7.ai
Vijai brings more than 15 years of experience in enterprise software and his responsibilities include leading vertical marketing research, messaging, and go-to-market strategy. Prior to 7.ai, Vijai held senior marketing positions at Kony, Genesys, and VeriSign where he was responsible for product marketing, messaging, and go-to-market for strategic products and drove new customer acquisition programs in key verticals.