The customer experience (CX) landscape continues to shift rapidly. Businesses realize the significance of delivering excellent customer service as a competitive differentiator. As a result, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech intensive as emerging tools can create a seamless and effortless CX while significantly reducing costs for businesses. Clients are increasingly looking for CX experts to guide them through the transformation of customer-oriented processes.
In the Frost Radar™ report, Frost & Sullivan independently evaluated 18 companies, and 7.ai emerged as an Innovation Leader. Companies were assessed in the following areas: Innovation Scalability, Research and Development, Product Portfolio, Mega Trends Leverage, and Customer Alignment.
Read the report to learn more.