Through its CXaaS approach, [24] provides an end-to-end contact center management and operation offering, achieving 20% cost savings on new clients’ operations.


The Transformation of CX Outsourcing Services

The customer experience (CX) landscape continues to shift rapidly. Businesses realize the significance of delivering excellent customer service as a competitive differentiator. As a result, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech intensive as emerging tools can create a seamless and effortless CX while significantly reducing costs for businesses. Clients are increasingly looking for CX experts to guide them through the transformation of customer-oriented processes.

In the Frost Radar™ report, Frost & Sullivan independently evaluated 18 companies, and [24] emerged as an Innovation Leader. Companies were assessed in the following areas: Innovation Scalability, Research and Development, Product Portfolio, Mega Trends Leverage, and Customer Alignment.

Read the report to learn more.