Rather than training their replacements, employees are training it to make them more efficient at their own jobs.


Generative AI is a powerful tool that can be used to create new content, translate languages, and answer questions in a human-like way. So, where does human intelligence fit?

This thought leadership paper, by Opus Research, explores:

  • The rise of Generative AI: How it is transforming customer interactions and enterprise operations.
  • LLM Use Cases: Different ways in which Large Language Models (LLMs) enhance workflows, from conversational design and call summarization to content generation and research.
  • AI-Human Synergy: An approach that [24]7.ai follows, emphasizing AI as a tool to assist human agents, driving optimal results in various business applications.