You want a CXM service provider focused on having a consultative approach to creating a robust infrastructure aligned with your customers’ needs. With ever-rising customer expectations and technological advancements, businesses like yours are looking to outsource Customer Experience Management (CXM) to improve brand loyalty and win over the competition.
In the 2022 SPARK Matrix for CX Management Services, a detailed analysis of CXM vendors was carried out, including:
- Short-term and long-term growth opportunities
- Emerging technology trends
- Market trends and future market outlook
- Evaluation of capabilities
- Competitive differentiation
- Market position and more
7.ai received strong ratings across the parameters of service excellence and customer impact. Download the Quadrant Knowledge Solutions SPARK Matrix report to learn why CX Management Services is key to business growth and why 7.ai™ is a leader.